POLICY AND PROCEDURE

SHIPPING

When you purchase something, it’s because it fulfills a specific purpose... whether it’s a thoughtful gift, an essential need, or simply a treat for yourself. No matter the reason, the journey isn’t complete until the item reaches you in perfect condition. At Mountain Fables, I go above and beyond in trying to make sure that happens!

SHIPPING COST

Enjoy Free Shipping on Every Order! Why? Because free shipping always makes me happy, so I want to extend that happiness to you!

  1. FREE SHIPPING: On All Purchases --- ALWAYS FREE!!!
  2. The buyer is responsible for return or replacement shipping costs, depending on the item and the reason for the return. Each listing provides detailed shipping terms specific to the item displayed.
  3. Please see  POD 7- RETURNS  for more information.

SHIPMENT PROCESSING TIME

Normal Weather  Conditions:

  1. Once payment is received the goal is to ship as quickly as possible.
  2. Shipping times will vary depending on the time of day order is received, item bring shipped and the size of the order.
  3. The quantity of orders being worked on is a variable also. Just know that I am working hard to get your eagerly awaited package to you as quickly as possible.

Extreme Weather Conditions:

  1.  Mountain Fables is located in a high elevation rural setting which does not   receive mail delivery or pick-up.
  2.  A personal visit to the post office is necessary to handle USPS shipments. Therefore during winter, shipping times may be affected by weather conditions, so we appreciate your patience and understanding.
  3. I will always message you and keep you aware of the situation.

CARRIER

  1. The choice of carrier depends on the merchandise being shipped. Certain items may be sent via USPS, while others may be shipped through UPS.
  2. Refer to each listing for specific shipping details. Inquire with questions.
  3. *SIDE NOTE: WHEN USPS IS USED our  rural post office closes at noon (12:00pm) so the time of day your payment is received may play a part in the shipping time. Prompt payments are always appreciated.

SHIP TO LOCATIONS

  1. General merchandise shipments may be sent to physical locations o to post office boxes.
  2. Plants ship to physical locations only.
  3. USPS: General merchandise shipping is available to all areas included in the Priority Flat Rate program. Any restrictions will be stated  in the listing.
  4. Plants ship to USA lower 48 only.
  5. There may be individual general merchandise or plant listings that are not able to be shipped to certain locations or states. Any restrictions will be stated in the listing.
  6. Currently, we only offer shipping within the USA. International shipping is not available at the moment.
  7. All shipments are insured and receive a tracking number, so your package's movement through the system and the  arrival date will be readily assessable to you.

PLANT SHIPMENTS

  1. Jelani K. Asantewa is a New York State Registered Nursery Grower. Plant shipments are subject to state-specific regulations. Each plant listing will clearly indicate any locations where shipping is not permitted. 
  2. *** If you've purchased plants please keep an eye on the tracking.  It's essential that you're available to receive and unpack them right away.
  3. Please coordinate with me to select the best shipment date to ensure that you or a responsible party is there to unpack the delivery in a timely manor. The trip is very stressful on the plants and they will greatly appreciate your warm welcome and greeting ~ topped off with a generous serving of water and light!