STANDARDS

Ms. J 's personal philosophy has always been to follow the Golden Rule: Do unto others as you would have them do unto you. So, why would it be any different when doing business. 

SELECTIONS

Ms. J's Mountain is a content and informational platform where Jelani K. Asantewa showcases her art creations and homegrown wares.

PURCHASING

All available merchandise is exclusively offered and sold through Mountain Fables' official shops on ETSY and EBAY.

 You will enjoy a simple, secure, and pleasant shopping experience with PayPal . They are recognized for their superior and internationally trusted encryption technology, providing peace of mind as you place your order. The array of cards accepted and the ease and convenience of use are also a big plus. These features together ensure that your personal and financial information is always protected and that your checkout will be a smooth and pleasant experience.

Both Mountain Fables Etsy and Mountain Fables eBay accept PayPal.

COMMUNICATION

Mountain Fables' goal is to make your shopping experience a pleasant, safe and secure one. Maintaining a

dependable and accurate communication system is a very important part of achieving this goal. Below you'll find simple and convenient steps for following communication guidelines. 

COMMUNICATION METHOD

To contact Mountain Fables please message the Etsy or eBay shop. Messaging and Shopping buttons are conveniently located throughout this site. 

1. Communicate through the shop messaging system where the merchandise of interest is being offered or where your purchase was made.
2. Beware of scams. Mountain Fables will contact you only through the store's messaging system. No communication is initiated or processed through external emails from this site or any other, nor through texting, phone calls or personal meetings.
3. ***Do not respond to any attempts or requests to communicate through any of those external methods. Report these unofficial attempts to the Mountain Fables shop where the incident took place and to the e-platform's Customer Service Department. They can direct you further if need be.
4. Both shoppers and shop owners can occasionally encounter mistakes, misunderstandings or even scams. By using the shop messaging system you ensure that clear and accurate records of all transactions are maintained.
5. This messaging protocol is essential for safeguarding everyone's personal and financial security and is therefore the sole means of communication used at both Mountain Fable Shops.

  You may use the buttons interchangeably: to shop or to message.

1. Both buttons take you off this site to the appropriate MTF shop where you may then send your message.         

2. The shop page will open in a new tab so you will not loose your place at Ms. J's. Mountain.

3. ETSY }  Use:   MESSAGE  When on a merchandise page.  (OR)  CONTACT   When on the MTF Shop page.

4. EBAY }  Use:  CONTACT SELLER  When on a merchandise page. (OR)  CONTACT  When on the MTF Shop page.

MESSAGING RESPONSE TIME

Communication is a very important part of Mountain Fables. There is nothing worse, or more frustrating than not being able to contact someone you are doing business with. Our goal is to always provide dependable and timely communication.

1. On the mountain cell phone service is virtually non-existent, so I do not carry a cell phone while working in the field. On very busy days when I am out and about I have to wait to get back to the computer to check messages. I make message checks throughout the day and will get back to you as soon as I see your message.
2. The region where MTF is located has occasional power outages; some weather related, some not. Our electric company works to minimize the duration of each outage as rapidly as they can. When the outages happen the internet connection is lost and may cause a delay in response time.  
3. In all instances just know that I will always get back to you as soon as I are able..
4. Messages received after 8:00pm EST will be answered the next morning.
5. All messages sent on Sunday will be answered on Monday.

SHIPPING

When you purchase something, it’s because it fulfills a specific purpose... whether it’s a thoughtful gift, an essential need, or simply a treat for yourself. No matter the reason, the journey isn’t complete until the item reaches you in perfect condition. At Mountain Fables, I go above and beyond in trying to make sure that happens!

SHIPPING COST

Enjoy Free Shipping on Every Order! Why? Because free shipping always makes me happy, so I want to extend that happiness to you!

1. FREE SHIPPING: On All Purchases --- ALWAYS FREE!!!
2. The buyer is responsible for return or replacement shipping costs, depending on the item and the reason for the return. Each listing provides detailed shipping terms specific to the item displayed.
3. Please see  POD 7- RETURNS  for more information.

SHIPMENT PROCESSING TIME

CARRIER

1. The choice of carrier depends on the merchandise being shipped. Certain items may be sent via USPS, while others          may be shipped through UPS.

2. Refer to each listing for specific shipping details. Inquire with questions.

3. *SIDE NOTE: WHEN USPS IS USED our  rural post office closes at noon (12:00pm) so the time of day your payment      is received may play a part in the shipping time. Prompt payments are always appreciated.

SHIP TO LOCATIONS

1. General merchandise shipments may be sent to physical locations o to post office boxes.

2. Plants ship to physical locations only.
3. USPS:  General merchandise shipping is available to all areas included in the Priority Flat Rate program.

     Any restrictions will be stated  in the listing.

4. Plants ship to USA lower 48 only. 

5. There may be individual general merchandise or plant listings that are not able to be shipped to certain states                     or locations. Any restrictions will be stated in the listing.

6. Currently, we only offer shipping within the USA. International shipping is not available at the moment.

7. All shipments are insured and receive a tracking number, so your package's movement through the system and the          arrival date will be readily assessable to you.

PLANT SHIPMENTS

1. Jelani K. Asantewa is a New York State Registered Nursery Grower. Plant shipments are subject to state-specific regulations. Each plant listing will clearly indicate any locations where shipping is not permitted. 
2. *** If you've purchased plants please keep an eye on the tracking.  It's essential that you're available to receive and unpack them right away.
3. Please coordinate with me to select the best shipment date to ensure that you or a responsible party is there to unpack the delivery in a timely manor. The trip is very stressful on the plants and they will greatly appreciate your warm welcome and greeting ~ topped off with a generous serving of water and light!   

GUARANTEE

 You have my guarantee that MTF will work hard to make your shopping experience a pleasant and successful one.   

1. This happiness principle rings true with everything that I sell at Mountain Fables. I want you to be happy with your purchase when you receive it and i want you to feel open to let me know if you are not.
2. On receipt of your purchase if something is wrong and you are not happy, please message me immediately so that we can discuss the problem.
3. I personally guarantee to work with you to resolve the issue to your satisfaction, because when you are happy...          I am overjoyed!
4. If an item comes with a special guarantee, it will be clearly stated in its listing.

RETURNS: REFUNDS - RELACEMENT

Returns can be challenging, but it is with pleasure that I work with you to find a solution.

GENERAL MERCHANDISE POLICY

1. Cash back refund with qualifying merchandise. 

2. MTF offers refunds and replacements within 30 days from the delivery date.

3. Authorization is required for refunds and replacement.

4. MTF will discuss the problem with you during the authorization process. 

5. After 30 days, return options are no longer available.
6. Authorization for a return must be secured by day 30.
7. No authorization requests accepted, for refunds or replacement, after day 30. 
8. The return window is closed upon day 31.
9. Buyer pays return shipping charges where applicable.

10. Please be aware that return policies, procedures, and terms can differ depending on the merchandise.

11. Each product listing will provide any refund details that may be specific to that individual item. 

12. *** SEE PLANT POLICY BELOW FOR SPECIFIC INFORMATION ON PLANTS. 

ART POLICY

1. Art must be returned in original packaging.
2. A packaging adjustment will be made to the cash refund if the art is not returned in its original packaging.
3. All general merchandise policy applies, unless otherwise noted in an individual listing.

PLANT POLICY

I truly love raising my plants and sharing their beauty and benefits. My goal is to ensure you experience the same joy and usefulness they bring me. When the plants leave my care they are in excellent, healthy condition. I take every effort to ensure they reach you in the same condition. They are carefully packed for the long trip and promptly shipped. However,  once they are shipped, many factors beyond my control can affect their well-being. While issues are rare, they can sometimes arise. Please contact me immediately so that the problem may be resolved without delay.                   ***Please review closely the necessary claim policy, procedure and terms that are listed below.

PLANT CLAIMS:  POLICY, PROCEDURE and TERMS

If a plant does not appear healthy or appears dead upon arrival your prompt communication accompanied by a photograph is required to start the claim process.

POLICY:  PLANT CLAIMS

1. Plants do not need to be physically returned to qualify for a refund or replacement.
2.  You MUST follow all claim procedures to initiate a claim and receive approval for a refund or replacement.

PROCEDURE: PLANT CLAIMS

1. REPORT: Start a claim by first reporting the problem to the MTF shop where the purchase was made.
2. TIMELY: The reporting message must be sent to MTF  WITHIN 24 HOURS of the shipment delivery date.
3. DOCUMENT: The message must contain the information as follows in numbers (4 -7): 
4. *A statement describing the problem. 
5. *A clear photograph of the merchandise being reported.       
6. *A clear photograph of the packaging, interior and/or exterior, highlighting damages, if any.   
7. *If there is no damage to the package also please provide a picture in the initial message.                                       

Your understanding and cooperation during the claims process is greatly appreciated. The photographs will let me better assess the condition of the plant. Viewing the situation in a timely manor is very important. When requesting a refund or replacement please ensure that you adhere to the terms outlined below.

This process is two-fold:

1. The photo will help me identify issues and improve future shipments. In some cases more than one photograph may be requested. 
2.  A photo is imperative in helping me to resolve the problem. A plant that may appear dead may just be in destress from travel. Some specific and simple care may rejuvenate it and solve the problem. If the plant is clearly past saving I will gladly replace your plant with a plant of similar size or give a cash refund.  

TERMS: PLANT REFUND or REPLACENENT

MTF is committed to making sure you receive the quality that we commit to and that you expect. Be assured MTF will work with you to close the matter promptly and to your satisfaction. Please be sure to follow all of the steps to help accomplish this goal.

1. MYF must be contacted within 24 hours of the tracking delivered date.                      
2. A reporting message and photographs are required, as per DOCUMENT PROCEDURE above. A claim will start when this information is received. 
3. Claims filed after the 24 hour reporting deadline will not be eligible for a cash refund, but will receive shop credit.   
4. A refund, shop credit or replacement will be provided if the plant is determined to be unsalvageable.

5. If a plant was part of a bundle, the cashback amount will be adjusted proportionally to cover only the damaged plant or plants. 

COOKIES & PRIVACY

Mountain Fables respects your privacy. Consider your visit a peaceful getaway.

COOKIES and PRIVACY

1. This site uses only the minimal amount of cookies that help the site run smoothly and make
   your visit a pleasant one.
2. We will not follow you around the internet, weigh your mailbox down with endless e-mails or interrupt your              Ms. J browsing time with constant pop-up ads.
3. You will not be requested to manually submit personal information of any kind to this site.
4. We do not share or sell any information pertaining to your interaction with Mountain Fable Shops or Ms. J's Mountain.
5. When you leave this site to visit suggested, external links (sites or articles) you will encounter external cookies, not associated with Mountain Fables.
6. If msjsmountain.com cookie or privacy policies change you will be informed.

REPORTING SITE ISSUES

Every effort is made to ensure that the external links shared and the internal links on msjsmountain.com are accurate and up-to-date. However, some outdated or inactive links may occasionally be overlooked. If you come across any broken internal or external links, please report them by using the shop messaging system. Your feedback is greatly appreciated!

CITING TEXT, GRAPHICS and PHOTOGRAPHS 

All text, graphics and photographs contained on the msjsmountain.com, with the exception of external links, are the sole property / copyrighted property of Jelani K. Asantewa.

CONTENT USEGE

1. If you come across something interesting on this site that you'd like to pass it along, please provide proper credit by citing this website as your source.
2. The text, graphics, and photographs featured here are strictly prohibited from being used on commercial websites, in advertisements, or any other for-profit materials.  

INFORMAL CITATION

At a minimum, please credit as:  Jelani K. Asantewa and include the page URL.

SCHOLARLY CITATION

Choose the citation style that best fits your needs.

THANK YOU

Sharing the insights compiled within msjsmountain.com has been a labor of love, requiring significant time and dedication. These reflections, gathered over years of experience, are offered to inspire and inform. The information herein is meant to be helpful to as many people as possible. If you know someone who may benefit from this information I encourage you to share or reference it, just please remember to credit this website as your source.        Once again: Your support is  greatly appreciated and I thank you in advance.

YOUR  FEEDBACK VALUED 

Your engagement and feedback mean a great deal to me. Whether you have questions, suggestions, or simply wish to share how the insights have impacted you, I would love to hear from you.